Money-back guarantee
Every product comes with a money-back guarantee. The guarantee period is shown on the product page (for example, 90 days for CloudStep insoles). If you're not satisfied within that period, email us at brissleco.official@gmail.com with your order number and we'll refund you in full.
Damaged or defective products
If your order arrives damaged or defective, send us a photo within 7 days of delivery and we'll send a replacement or issue a full refund.
Late or lost orders
If your order hasn't arrived 10 business days after the latest estimated delivery date, contact us and we'll send a replacement or refund you.
Lost or stolen packages
We're not responsible for packages confirmed as delivered to the address entered at checkout, but we'll share the tracking and carrier details to help you look into it.